Contact Us

LIQUID PRESS SUPPORT

Contact Us

Please use this form for inquiries about LIQUID PRESS, setup support, and quotes for customization or development work.

Company name / your name *

Email address *

URL Required if you are requesting setup support

Subject *

First, please check the included "List of demo site settings" PDF.

First, please check the setup manual and the individual manuals: MAGAZINE, CORPORATE, LP.

First, please check the frequently asked questions below.

Q. I cannot save the settings in Appearance > Customize
Error: "Something went wrong. Please try again later." or similar

A. Very often this is caused by the server's WAF (web application firewall). Please temporarily disable the WAF setting and check again.

* We do not provide support regarding servers. Please contact your server company's support desk.
* This is due to the specifications of the server and of WordPress itself.
* It may take time for the settings to take effect. Please wait up to about half a day and check again.

Q. On WordPress 5.x I get "Updating failed" or "Publishing failed"

Please temporarily disable the WAF setting and check again. (See the previous item for details.)
It may not work if the server's "overseas access restriction" or "REST API access restriction" is enabled. Please contact your server company's support desk.
Please clear your browser's cache and cookies and check again.

Q. On WordPress 5.x I get "The response is not a valid JSON response."

A. This may be caused by the server's capacity settings (php.ini, server settings, .htaccess, etc.). Please contact your server company's support desk.

Q. The slideshow and other elements on the front page are not displayed

A. Please set Appearance > Customize > Homepage Settings (static front page) to "Your latest posts" and check again.
If you have installed WordPress itself as a new installation, the LIQUID PRESS sample content is applied in Appearance > Customize.